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Refund & Return Policy

Refund & Return Policy

RETURNS

Our return policy lasts 7 days of receiving your order. If 7 days have gone by since you receiving your order, unfortunately we can’t offer you a refund or exchange.

First, you need to contact us at  support@maumau.store  and follow the steps to get a refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Very important: It must also be in the original packaging.

DAMAGED OR DEFECTIVE ITEMS (Other Items than APPAREL)

Product Issue

If it is an issue on our end where we sent out the wrong product, wrong size, and bad graphic just send us a picture for quality control purposes, we can offer a refund or replacement. Please, remember, we just need a picture for QC purposes (Please, read Steps to Get a Refund).

If it is any issue where you the customer, just do not like the product we do not offer replacements or refunds since we do print on demand for custom products.

Customers have up to 7 days after receiving order. To return the product. 

STEPS TO GET A REFUND (if applicable):

  1. We need an accurate photo of damaged or defective item for us to make sure your claim is accurate and can prove the defect of the product you bought. Send the product photo to support@maumau.store
  2. We evaluate the damage or defective
3. Return your product to: We will send you the details of the place where it will be shipped back to

 

  1. Contact us at support@maumau.store to let us know that you have sent the package and give us the tracking number.
  2. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  4. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

After you were notified about the refund, the process takes 3-5 business days to complete, and the refund will be credited to your balance once the process is completed. 

Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

  • Original and return shipping costs.
  • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
  • The amount of these charges will be subtracted from your merchandise refund.

Lost or Stolen Packages

- If the package shows delivered to your address, but is missing you must report the lost to us within 1 weeks of placing your order

Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. 

T-SHIRT REFUNDS AND EXCHANGES (if applicable)

SIZING EXCHANGE

If it is a sizing issue we don’t replacement the original size on the order.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, please, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@maumau.store

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SALE ITEMS EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@maumau.store 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

NON-RETURNABLE ITEMS

Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Please do not send your purchase back to the manufacturer. The manufacturer is our partner we work with and not responsible for returns.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.